Nexus for Chrome privacy policy

Verismo Health Inc. · Effective November 9, 2026

Nexus for Chrome is a browser extension for Ontario clinics that use Verismo Nexus. It shows which patients' visits are billed to WSIB, IFHP or another insurer beside the clinic's EMR. It helps clinic staff and physicians prepare and submit those claims. A person always checks the claim and presses Submit or Send; the extension never submits a claim on its own.

Who the extension is for

Only people with a Nexus account at a clinic that uses Nexus. The clinic is the custodian of its patients' health information under Ontario's Personal Health Information Protection Act (PHIPA). Verismo Health handles that information on the clinic's behalf, as its agent and service provider, under its agreement with the clinic.

What the extension reads and why

• Your Nexus sign-in. When you sign in, the extension keeps a sign-in token in your browser. Nexus stores only a one-way fingerprint of it, so you stay signed in until you sign out.
• Chart numbers in your EMR. On Juno and OSCAR Pro pages, the extension reads chart numbers from page addresses and appointment links to show each patient's claim status. It does not read names or other details from the page to do this.
• When you submit or bill a claim. Only then, and only for that patient and visit, it reads:
  • the clinic record's Multi Phone and Multi Fax numbers, where clinics keep their WSIB and IFHP provider numbers;
  • the visit's encounter note;
  • for insurer claims, the patient's name, date of birth and address.
  Nexus checks that a signed note exists for the visit date and keeps only a fingerprint of the note, not its text, unless you choose to attach the note to an insurer claim.
• Payer claim screens. On the TELUS Health (WSIB) and Medavie Blue Cross (IFHP) provider portals, it fills the claim screen you are on and reads it back to check it against the approved claim. It also saves the confirmation number. If you choose "Record this screen", it records the screen's layout (labels and field names only, never what is typed in them).
• OSCAR Pro reports. For OSCAR Pro clinics that turn this on, the extension runs the clinic's approved billing reports in a background tab and sends the results to Nexus. This only happens while someone with report access is signed in.

Where it goes

The extension sends information only to Verismo Nexus at nexus.verismohealth.com, over encrypted connections. Claims go to the payer or insurer you choose, through that payer's own portal or by email from the clinic's claims mailbox when you press Send. Nexus stores clinic and patient information encrypted.

We do not sell information or use it for advertising. We do not use it to decide creditworthiness or for any purpose unrelated to the clinic's claims. The extension has no analytics or tracking, and runs no code loaded from the internet.

We use service providers to run Nexus: hosting, Google Workspace for the claims mailbox, and QuickBooks for invoicing clinics. Invoices contain no patient information. We disclose information when the law requires it.

Your choices

• Sign out from the extension menu, or from Nexus under Chrome extension > Signed-in browsers.
• Remove the extension from Chrome at any time.
• For access to or correction of patient records, contact the clinic, which is the custodian of those records.

Contact

Verismo Health Inc. · privacy@verismohealth.com